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Privacy Policy

Factotum Jack HVAC

Last Updated: September 02, 2025

Introduction Factotum Jack HVAC (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or SMS campaigns.

Information We Collect We may collect the following personal information:

  • Contact Information: Name, email address, and phone number (provided during opt-in for SMS or service requests).
  • Interaction Data: Details of your inquiries, feedback, or HVAC service transactions via our website or SMS.
  • Device Information: IP address, browser type, and device details (if applicable).

How We Use Your Information We use your information to:

  • Provide and manage HVAC services, including SMS support, appointment reminders, and updates.
  • Respond to your requests or feedback about heating, cooling, or maintenance.
  • Send promotional messages or service alerts (with your consent).
  • Improve our website and services based on analytics.

How We Share Your Information No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your data may be shared only with:

  • Service providers who assist us (e.g., SMS platforms or HVAC technicians), under strict confidentiality agreements.
  • Legal authorities if required by law.

SMS Campaigns By opting into our SMS services (e.g., via our website form), you consent to receive messages for HVAC support, appointment reminders, or promotions. You can opt out at any time by texting “STOP.” Message frequency varies, and standard rates may apply. See our Terms for details.

Your Choices and Rights

  • Opt-Out: Text “STOP” to unsubscribe from SMS or adjust preferences via our website.
  • Access/Deletion: Contact us to review or request deletion of your data (subject to legal obligations).
  • Cookies: You can manage cookie preferences through your browser settings.

Security We implement reasonable measures to protect your information, though no method is 100% secure.

Contact Us For questions, email us at kevin@factotumjackhvac.com or call (716)-301-5225.

Changes to This Policy We may update this policy, with changes posted here and dated accordingly.